Musical instrument hire with the option to own
The terms and conditions below apply in the case of the hiring of goods made from this website.
You should understand that by ordering any of our products using this site, you agree to be bound by these terms and conditions.
The terms and conditions of our hire agreement are shown here.
The prices published on the Duetshop website apply only to orders placed over the Internet.
With such a large catalogue of items in our database it is inevitable that from time to time there will be errors in pricing
caused either by our mistake or by errors in the data sent to us by manufacturers.
If this means that your order would cost more than anticipated we will check with you by email or telephone before processing your order.
Where VAT is applicable, it will be charged at UK rates.
We aim to provide as accurate information as possible.
All drawings, photographs, video clips, descriptions and advertising are issued or published solely to provide you with an approximate idea
of the products they describe. They do not form part of the contract between you and us.
We will deliver your goods within 72 hours if in stock, or normally within one week if not.
If for some reason we have not delivered your order within the time specified please contact us and we will immediately do our best to solve the problem.
When you order an orchestral string instrument from the Duet Shop
each violin, cello, viola or bass is individually prepared by our resident technician before we ship. This includes fitting the bridge, sound post and pegs. We apply rosin to the bow, and check and grease string adjusters.
When necessary we shoot (level) the fingerboard to make sure that your instrument plays easily - especially important for beginners and young children.
We also usually loosen the strings before sending in order to protect the instrument from sustaining damage whilst in the hands of our couriers.
We do our best to ensure that when you receive your instrument it is ready to play from the box,
so please be aware that the box will have been opened prior to delivery.
When you order a larger instrument from the Duet Shop please allow an longer despatch time due to the size and availability.
Also please be aware that there may be additional charges to Piano deliveries.
If the goods you receive are faulty please notify us within 7 days and we will arrange to replace them.
If the goods you receive are not what you ordered please notify us within 7 days and we will arrange to replace them.
The minimum warranty / manufacturers guarantee for products hired on this site us for a period of one year.
Many products have a longer warranty period and this will be stated on the page where such products are advertised.
If your goods are not delivered to you within 14 days of the despatch date you must notify us immediately,
otherwise we cannot accept responsibility for the lost goods.
You will be notified of the despatch date by email shortly after we have received your order.
Any claim arising from damage in transit must be made to Duet Shop within 3 days of receipt of the goods.
Please check the cases and contents immediately upon receipt, and before signing for them.
Goods seen to be damaged should be signed "Damaged in transit" and packaging materials should be preserved for inspection.
Damaged goods must be reported within 3 days of delivery otherwise Duet Shop cannot accept responsibility.
If unsure sign for goods as unexamined.
Schools, colleges, universities, music hubs and other select institutions can apply online for an account.
Once logged into your account simply complete your order and we will then email you with the agreement to e-sign to complete the order.
We take your security seriously - when you give us your personal information and payment details they will be securely encrypted
before they are transmitted over the Internet or stored on our computers.
Applicable laws require that some of the information or communications we send to you should be in writing.
When using our site, you accept that communication with us will be mainly be by electronic means.
We will contact you by email or provide you with information by posting notices on our website.
For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information
and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.
If you have any complaint about our service, please e-mail or telephone us - we want to know if and when we go wrong.
We will treat your complaint fairly and confidentially, and we will endeavour to respond to all complaints by return.
All Web site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code,
software (including applets) and all other material on this Web site are copyright Duet Shop, or their content and technology providers.
All rights reserved. Permission is granted to copy and print portions of this web site for the sole purpose of placing an order with Duet Shop.
Any other use of materials on this Web site without the prior written permission of Duet Shop is strictly prohibited.
Your use of the Duet Shop website and any hire of any products using the Duet Shop website will be governed by English Law
and will be deemed to have occurred in the United Kingdom.
TO THE FULLEST EXTENT PERMITTED AT LAW, DUET IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL)
REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THIS WEB SITE OR ITS CONTENTS INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, DUET DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE,
COMPLETE OR CURRENT. Price and availability information is subject to change without notice.
Except as specifically stated on this Web site, to the fullest extent permitted at law, neither Duet nor any of its affiliates, directors, employees
or other representatives will be liable for damages arising out of or in connection with the use of this web site.
This is a comprehensive limitation of liability that applies to all damages of any kind,
including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property
and claims of third parties. For the avoidance of doubt, Duet does not limit its liability for death or personal injury to the extent only that it arises
as a result of the negligence of Duet, its affiliates, directors, employees or other representatives.
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